1.please choose the shoes based on your foot length.
2.our size is US size, not UK Size, not russia size.
3.if you do not understand our size, please contact us before placing order.
US 5.0=CHINESE SIZE34=Feet 22.0cm
US 5.5=CHINESE SIZE35=Feet 22.5cm
US 6.0=CHINESE SIZE36=Feet 23.0cm
US 7.0=CHINESE SIZE37=Feet 23.5cm
US 7.5=CHINESE SIZE38=Feet 24.0cm
US 8.0=CHINESE SIZE39=Feet 24.5cm
US 8.5=CHINESE SIZE40=Feet 25.0cm
US 9.0=CHINESE SIZE41=Feet 25.5cm
US 10.0=CHINESE SIZE42=Feet 26.0cm
US 10.5=CHINESE SIZE43=Feet 26.5cm
US 11.0=CHINESE SIZE44=Feet 27.0cm
US 11.5=CHINESE SIZE45=Feet 27.5cm
US 12.0=CHINESE SIZE46=Feet 28.0cm
US 12.5=CHINESE SIZE47=Feet 28.5cm
US 13.0=CHINESE SIZE48=Feet 29.0cm
To avoid mistake, Please check above size info. before your order.
How can enjoy free shipping policy?
Free shipping all orders Over USD$49. Both shipping costs and shipping method should be subject to what is stated on Payment Page, and this may vary for different delivery destinations.
How soon will I receive my package after my order placed?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 3 to 4 working days to process.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you’re located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
|Shipping Method||Delivery Time||Area|
|8-14 days||North America (USA )|
|8-14 days||Oceanica (Australia)|
|8-14 days||Europe (France Germany Belgium Luxembourg Netherlands)|
|8-14 days||Europe (Sweden Portugal Italy)|
|8-14 days||Europe (England)|
|8-14 days||Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)|
|8-14 days||Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)|
|8-14 days||North America (Canada Mexico)|
|9-15 days||South America (Columbia Chile Peru Argentina Venezuela Ecuador)|
|7-12 days||Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)|
|8-14 days||Europe (Croatia Ukraine Georgia Spain Russia)|
|8-14 days||Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d’Ivoire Togo Sultan Guinea)|
|8-14 days||Oceanica (New Zealand)|
COVID-19 Delivery & Returns Update:
Due to the global outbreak of the new coronavirus (COVID-19), logistics and transportation times have been affected. Please be patient.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us at:
Our Email: [email protected]
If you’re not 100% satisfied with the items you received, Please Contact Us within 15 days upon receiving them to initiate the return process.
1. Please Contact Us on our site, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems.
2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.
1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery.
2. We do not accept returned items that were sent back by you directly without checking with us first.
3. The following items cannot be returned for hygiene reasons: swimwear.
4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Loverchic.
6. We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt.
7. Order cancellation:
In order to deliver the package as soon as possible, we use a local high-quality prepaided logistics company. When the order status is "Packaged", the package has been handed over to the logistics company, resulting a logistics cost. A 10% cancellation fee needs to be applied when canceling. We will NOT accept an order cancellation request if the status of order is “In transit”.
Note: The original shipping fee and Shipping Guarantee is non-refundable.
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
- Please make sure you don't include non-Loverchic items by accident in your return package. We will not be responsible for sending back those items to you.
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours.
When you reach a refund agreement with Loverchic, we will refund within 48 hours of receiving the package, and the payment will be refunded to the original account.
Our Email: [email protected]
NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.